RETURN AND REFUND POLICY

Return and Refund Policy
We want you to be happy with your purchase! Please review our return and refund policy below:

Returns:

  • Accepted within 7 days of purchase.
  • Items must be unopened, unused, and in original packaging.
  • A receipt or proof of purchase is required.


Non-Returnable Items:

  • Opened or used products.
  • Final sale or promotional items (unless defective).


Refunds:

  • Once we receive and inspect your return, you’ll be notified about your refund status.
  • Approved refunds will be processed within 7 business days to your original payment method.
  • Shipping fees are non-refundable.


Exchanges:

  • We offer exchanges for defective or damaged items only.
  • Contact us within 48 hours of receiving your order for exchanges.


How to Return:
To initiate a return, contact us at vitaliafya@gmail.com with your order number and reason for return.

If you have any questions, feel free to reach out to us at +254115841510