RETURN AND REFUND POLICY

Return and Refund Policy
We want you to be happy with your purchase! Please review our return and refund policy below:

Returns:

• Accepted within 7 days of purchase.
• Items must be unopened, unused, and in original packaging.
• A receipt or proof of purchase is required.

Non-Returnable Items:

• Opened or used products.
• Final sale or promotional items (unless defective).

Refunds:

• Once we receive and inspect your return, you’ll be notified about your refund status.
• Approved refunds will be processed within 7 business days to your original payment method.
• Shipping fees are non-refundable.

Exchanges:

• We offer exchanges for defective or damaged items only.
• Contact us within 48 hours of receiving your order for exchanges.

How to Return:
To initiate a return, contact us at vitaliafya@gmail.com with your order number and reason for return.

If you have any questions, feel free to reach out to us at +254115841510