RETURN AND REFUND POLICY
Return and Refund Policy
We want you to be happy with your purchase! Please review our return and refund policy below:
Returns:
- Accepted within 7 days of purchase.
- Items must be unopened, unused, and in original packaging.
- A receipt or proof of purchase is required.
Non-Returnable Items:
- Opened or used products.
- Final sale or promotional items (unless defective).
Refunds:
- Once we receive and inspect your return, you’ll be notified about your refund status.
- Approved refunds will be processed within 7 business days to your original payment method.
- Shipping fees are non-refundable.
Exchanges:
- We offer exchanges for defective or damaged items only.
- Contact us within 48 hours of receiving your order for exchanges.
How to Return:
To initiate a return, contact us at vitaliafya@gmail.com with your order number and reason for return.
If you have any questions, feel free to reach out to us at +254115841510